PRIVACY POLICY

Last updated: 7 October 2026

1. About this policy

Coffeehead respects your privacy. This Privacy Policy explains how Coffeehead collects, uses, shares and protects personal data when you visit www.coffeehead.my, create an account, contact us or place an order.

2. Information we collect

We may collect information that you provide, including your name, email address, phone number, billing or delivery address, account details, order information, enquiries and other information you choose to provide. Payment details are processed by the selected payment provider. Coffeehead does not normally receive or store your complete payment card number.

We may also collect technical and usage information, such as your IP address, approximate location, device type, browser, referral source, pages and products viewed, search activity, cart activity, checkout progress and interactions with our website.

3. How we use information

We use personal data to process and deliver orders; provide receipts and order updates; manage accounts, returns and customer support; prevent fraud and protect our website; comply with legal and accounting obligations; understand website and product performance; improve our store and services; and send marketing communications where permitted. You may unsubscribe from marketing messages at any time.

4. Cookies and Google Analytics

Our website uses essential cookies for functions such as the shopping cart, account login, checkout and security. It also uses Google Analytics 4, measurement ID G-4Q1G8EVVQ8, to help us understand visits, page and product interactions, traffic sources, devices and checkout performance. Analytics data may include online identifiers and approximate location information. Coffeehead does not intentionally send checkout form contents, names, email addresses, phone numbers, delivery addresses or full payment details to Google Analytics.

You may block or delete cookies through your browser settings. Blocking essential cookies may affect cart, login or checkout functions. You may also use the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout.

5. When we share information

We share personal data only where reasonably necessary with service providers that help us operate the store, including EasyStore, payment processors, delivery and logistics providers, email or customer-support providers, hosting and security providers, and analytics providers such as Google. We may also disclose information when required by law, to protect rights and safety, or in connection with a business transfer. These providers process information under their own terms and privacy practices.

6. International processing

Some service providers may process information outside Malaysia. Where this happens, we take reasonable steps to use reputable providers and appropriate safeguards, subject to applicable law.

7. Retention and security

We retain personal data only for as long as reasonably necessary for the purposes described above, including order fulfilment, support, fraud prevention, accounting and legal requirements. We use reasonable administrative, technical and organisational safeguards, but no online system is completely secure.

8. Your choices and rights

Subject to applicable Malaysian law, you may request access to or correction of your personal data, withdraw consent where processing relies on consent, limit certain processing, or ask us to stop direct marketing. We may need to verify your identity and may retain information where required by law or for legitimate business purposes.

9. Children

Our website is not directed to children, and we do not knowingly collect personal data from children without appropriate parent or guardian involvement.

10. Changes to this policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new last-updated date.

11. Contact us

For privacy questions or requests, contact Coffeehead at wearecoffeehead@gmail.com or 016-6257687. Postal address: 8, Lorong Cantik 12, Taman Perindustrian Cantik, Seberang Perai Utara, 13400 Penang, Malaysia.